At rojorobin.com, we work hard to ensure every order is prepared carefully and delivered in a timely manner. The information below explains how we process, ship, and deliver your purchases.
Processing Your Order
After your payment has been successfully authorized, our team will begin preparing your order. Most orders are ready for shipment within 1–3 business days. During busy shopping periods or holidays, processing may take slightly longer, but we will always strive to dispatch your order as quickly as possible.
Shipping Costs
We keep our shipping rates simple:
Orders of US$99 or more qualify for Free Standard Shipping.
Orders below US$99 are charged a flat shipping fee of US$5.
The final shipping cost will always be shown before you complete your purchase.
Delivery Estimates
Once your order leaves our fulfillment center, standard delivery generally takes 7–15 business days to arrive.
While most shipments are delivered within the estimated timeframe, occasional delays caused by customs inspections, severe weather, public holidays, or transportation disruptions may occur. We appreciate your patience should these situations arise.
Where We Ship
We proudly serve customers in many countries and regions around the world. If shipping is unavailable for your destination, we will notify you as soon as possible and arrange an appropriate solution, including a refund if your order cannot be fulfilled.
Tracking Your Package
When tracking information is available, you will receive a shipping confirmation email after your order has been dispatched. Tracking updates may take a short period to appear after the carrier receives your package.
Delivery Information
To help avoid delays, please make sure your shipping details are complete and accurate before placing your order. We are unable to accept responsibility for delivery issues caused by incorrect or incomplete address information provided at checkout.
Customs & Import Charges
Depending on your country's regulations, international shipments may be subject to customs duties, taxes, or import fees. These charges are determined by local authorities and, where applicable, are the responsibility of the recipient.
Need Assistance?
If you have any questions about your shipment before or after placing an order, our customer support team is happy to help.
Email: sale@rojorobin.com
Thank you for choosing rojorobin.com. We appreciate your trust and look forward to providing you with a smooth shopping experience.