We hope every purchase from rojorobin.com becomes a welcome addition to your home. If something isn't quite right, we'll work with you to find a fair and timely solution.

Before Requesting a Return

If your item arrives damaged, contains a manufacturing defect, or you believe you received the wrong product, please contact us before returning anything. In many cases, our support team can resolve the issue without requiring the product to be sent back.

Please email mailto sale@rojorobin.com with your order number and a brief explanation of the problem. Photos of the item and its packaging may help us review your request more quickly.

Return Window

Return requests should be submitted within 30 days after your order has been delivered.

Requests received after this period may not qualify for a refund or replacement.

Conditions for Acceptance

Returned merchandise should be clean, unused, and in a resalable condition. Whenever possible, please include the original packaging.

We reserve the right to refuse returns that show clear signs of use, have been altered after delivery, or are returned with missing parts that were originally included.

Products That Cannot Be Returned

To protect product quality and hygiene, we may be unable to accept returns for:

Items that have been used by pets.

Products that have been washed, cleaned, or modified after delivery.

Personalized or custom-made products.

Clearance or final-sale items.

If a non-returnable item is found to be defective upon arrival, please contact us and we will review the situation individually.

Return Approval

Every return request is reviewed individually. Once approved, we will provide instructions explaining how and where to send your item.

Returns sent without prior approval may not be accepted or may experience processing delays.

Return Shipping Costs

If the return is necessary because we shipped the wrong product or the item arrived damaged or defective, we will take responsibility for the appropriate return solution.

For returns based on personal preference, such as ordering the wrong item, changing your mind, or no longer needing the product, return shipping costs are the customer's responsibility.

Receiving Your Refund

After your returned item reaches us and passes inspection, we'll begin processing your refund.

Approved refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take several business days before the transaction appears on your statement.

Questions?

Our customer support team is always happy to assist with returns, refunds, or product concerns.

Email: sale@rojorobin.com

We appreciate your trust in rojorobin.com and are committed to providing helpful service before, during, and after every purchase.